FAQs
Basics
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Does Lynxight work on any type of pool?
Yes. The service works with both indoor and outdoor pools of any size, shape, material, and color.
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Can Lynxight provide its services to any type of aquatic facility?
Absolutely. We support municipal, fitness center, hotel, water park, and community center pools.
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What's Lynxight's advantage for multisite pool operators?
If you operate multiple pools at one or several sites, we provide you with centralized control and full awareness of activity across all pools, in real time.
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Is Lynxight available in any country or region?
As a cloud-based service, we have complete global reach. Talk to us to find out if our service is already available in your country.
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How long does it take to get Lynxight up and running?
From the time you sign up, your service can be up and running in days.
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Do I need to shut down my pool while setting up the Lynxight service?
No. We offer frictionless and easy onboarding, so on your end it’s business as usual and the service activation is invisible to your pool guests.
Specifics
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Does Lynxight have any special requirements to work?
The main components you need are CCTV cameras, Wi-Fi coverage around your pool and a local workstation, and you’re good to go.
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Are CCTV cameras better than underwater cameras?
Standard CCTV cameras combined with our powerful AI allows for easy and seamless setup that doesn’t interrupt operations, early detection of incidents before they escalate, and new types of data that provide insights to inform better decisions.
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I want Lynxight but I don't have cameras covering my pool. What do I do?
We are happy to connect you to one of our partners in your region to get you set up. Talk to us to get started.
Data
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Which international safety and privacy standards does Lynxight comply with?
We are fully compliant with the General Data Protection Regulation 2016/679 (DIN EN), the Data Protection Act (DPA 2018), The Australian Privacy Principles (APP), ISO 20380, and DGfDB (R) 94.15 standards.
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How does Lynxight ensure complete data and swimmer privacy?
All data is anonymous and no personal data is ever collected. Additionally, our data is continuously monitored by an independent third party auditor to ensure all data protection commitments are met in full. For our full privacy policy please click here.
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Who has access to the data Lynxight securely collects?
You have 100% control over any data used by our service.
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Is data securely collected?
All sensitive data is 100% encrypted, secured, and regulated.
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What is Lynxight's policy regarding data ownership?
It’s your data so it belongs to you. To improve our service and the insights we provide you, the system occasionally makes use of anonymous data.
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What Is your policy for data storage and separation?
We practice complete data separation to ensure different data sources are independent and in full compliance with GDPR.
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Can Lynxight connect to and and pull data from other tech we have onsite?
Our service can easily integrate with other tech through third-party APIs.
Support
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Does Lynxight require any maintenance?
No, that’s the beauty of a service. Software updates are performed seamlessly only during facility off-times, with no disruption to your pool whatsover.
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Does Lynxight offer customer support?
Of course! We are always available to help you make the most out of our service. Contact us any time, or email [email protected].
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Does Lynxight provide training on how the service works?
Definitely! We are happy to assist you and your staff with initial onboarding prior to service activation, and grant you unlimited access to our online resource center, featuring self-guided tutorial videos and interactive eLearning tools.
Pricing
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How much does Lynxight cost?
Our service is designed for maximum affordability. Your pricing depends on the service package you choose that best fits your needs. For more information on pricing and discounts, click here.
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If I want Lynxight at multiple pools, do you offer volume discounts?
Yes. For more information, reach out to us here.
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What if I want to cancel my service?
It would be sad to lose you, but canceling is not a problem at all.